Lantic entertainment systems are installed by the industry’s leading electrical integrators and we are always happy to work with and support the integrators selected by our clients. Alternatively we can refer you to one of our partners around the world who will install and commission your system with full Lantic support. Whichever route you take, we are dedicated to providing a top quality service for the lifetime of your Lantic entertainment system to ensure that you are totally satisfied with your Lantic experience.
An update is the replacement of an existing software suite on a current system with a new and improved version of the software. Versions can be either minor (x.1) or major (2.x). Depending on the compatibility of the existing hardware to a new software suite, changes in hardware may occasionally be necessary. For some optional features additional hardware may also be required. If no hardware changes are required, software updates can be done remotely via the Internet, in consultation where needed with the yacht’s system integrator and /or shipyard.
Lantic’s hardware and software development is an on-going process of continuous product innovation and improvement, and software updates are generally issued annually providing new features and functionality. Since Lantic wants all its customers, both new and existing, to profit from this development process, the latest software suites are always available for installation on yachts with previously fitted Lantic systems.
The Lantic head office is located in Aarhus, Denmark. Here our team of hardware and software engineers develop and test all Lantic products. Apart from designers and developers we also have service engineers who deliver global service and support to existing Lantic customers.
The Lantic sales department maintains an office and showroom in the Netherlands, the heart of the superyacht industry. Those interested in the Lantic system are always welcome to visit the Lantic headquarters or our showroom for a demonstration.
During the lifetime of a Lantic hardware product it may be advantageous to replace components inside the unit as new technology becomes available. This can in turn have an impact on the external interfaces, placement of connectors etc. An updated documentation package is included with all hardware upgrades to provide the necessary guidance. Lantic core products are designed in such a way that within the given dimensions an upgrade of this type will always be compatible with existing installations.
The system integrators responsible for installing the system on board a yacht are responsible for providing the first line of support for hardware and general issues. However the Lantic Service team is there to deliver global support. We will:
– provide customers with lifetime support for their installations
– resolve software and compatibility issues in cooperation with the system integrator
– remotely access any system via the Internet to perform complete diagnostic checks and based upon this analysis give advice where required
– upgrade a system to the latest software suite